How did Qubtrix automate customer service with an AI-powered chatbot and AWS?

The QUBTRIX team was looking for a way to automate answers to frequently asked customer questions without involving the support department. The challenge was to create an effective system that would answer questions based on existing documentation and company data. It was crucial to verify the effectiveness of the Retrieval-Augmented Generation (RAG) approach and to use the AWS infrastructure in a way that allows for quick implementation, low maintenance costs, and the possibility of further development of the solution.

AI in AWS – These are the services you should know

Artificial intelligence technologies are rapidly entering business and everyday applications – it's no wonder that more and more companies are focusing on their implementation.

Amazon has been developing machine learning and AI for nearly 20 years. These technologies support many of its processes – from personalized shopping recommendations, through logistics automation, to futuristic deliveries using drones as part of Prime Air.